Careslate® FAQ

What is Careslate®, and who should use it?

Careslate® is designed for American doctors, nurses, and their medical practices. Developed by a board-certified American physician, it uses AI to provide live, two-way subtitles and spoken translations, with medical and pharmaceutical vocabulary. Translation may take a few moments, particularly with a weak cellular signal. No waiting on hold, no listening to human interpreters introduce themselves, and pricing so affordable that you can purchase translation minutes yourself through the App Store.

How is Careslate® different from Google Translate or other general-purpose translation apps?

Careslate® is designed for HIPAA-compliant medical translation. Many free translation apps do not offer the privacy protections or Business Associate Agreements (BAAs) that healthcare professionals require. Careslate® includes a BAA in its terms before you begin using the app. We can also provide an individually signed BAA bearing your name or your medical practice's name upon request.

Which languages does Careslate® translate?

Careslate® supports 10 languages commonly spoken by patients in the United States: Spanish, Mandarin Chinese, Polish, Arabic, Russian, Ukrainian, Vietnamese, Brazilian Portuguese, Haitian Creole, and Hindi. All translations are between English and the selected language.

Can Careslate® translate a two-way conversation between a healthcare provider and a patient in real time?

Yes. Careslate® provides live, two-way subtitles and spoken translations so that patients and healthcare providers can communicate naturally. A quiet environment improves accuracy, and translations may require a few moments to process, particularly with a weak internet connection.

Do I need to press a button every time someone speaks?

No. Never. Careslate® was designed for American healthcare professionals by a practicing physician. Simply select one of 10 languages, and both the patient and healthcare provider can speak naturally. Careslate® automatically provides live, two-way subtitles and spoken translations without repeated button presses.

Is Careslate® HIPAA-compliant, and how does it protect patient privacy?

Yes. Careslate®'s parent company, Anescribe LLC, has executed Business Associate Agreements with the technology providers that process translations over the internet. These arrangements protect patient information. The translation services do not identify speakers, record their voices for storage, track their locations, or retain conversation content beyond the brief processing period. Eliminating unnecessary human participation in routine translation is another way Careslate® protects patient privacy.

For additional information about privacy, data handling, and contractual protections, please review our Privacy Policy and Terms of Service.

Does Careslate® save or record patient conversations?

Careslate® does not save conversation transcripts by default. If you enable transcript storage, conversations can be saved locally within the app. These transcripts are excluded from iCloud and Google Cloud backups, even if you regularly back up your smartphone. You control whether this feature is enabled.

Does Careslate® require an internet connection?

Yes. Careslate® requires cellular data or Wi-Fi to provide AI-powered translations. If you need completely offline Spanish-English medical translation, try our companion app, Spanislate™. It provides medical vocabulary and the same commitment to patient privacy without requiring an internet connection.

How much does Careslate® cost, and can I try it for free?

Your first 15 minutes of translation are free, in any of our 10 languages. Afterward, purchase 30 minutes for $5 or three hours for $25, as little as $0.14 per minute. Translation minutes are purchased directly through Apple's App Store. We do not need your name, email address, or credit card information to process your purchase.

Can Careslate® replace a professional medical interpreter?

Careslate® can serve as an alternative for many routine clinical conversations, depending on your comfort with AI translation. Like human interpreters, AI can make mistakes. Translation accuracy continues to improve, but for major discussions involving informed consent, end-of-life planning, or other critical decisions, we still recommend a qualified human interpreter. For routine history taking, patient positioning, discharge instructions, and everyday healthcare conversations, Careslate® offers a convenient and affordable alternative.

Does Careslate® display translated text as well as speak translations aloud?

Yes. Careslate® displays live, two-way subtitles on the screen while also speaking translations aloud. Patients and healthcare providers can both read and hear the conversation. This is particularly useful in noisy clinical environments or when additional visual confirmation helps comprehension.

Can Careslate® translate between languages other than English?

No. Careslate® is designed specifically for American healthcare providers. Unlike general-purpose translation apps, Careslate® assumes that the healthcare provider speaks English. By eliminating unnecessary language selections and setup steps, we make medical translation faster and easier while reducing the chance of errors in front of patients. This deliberate simplicity is one of the ways Careslate® improves the clinical experience.